mistake

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Man, Was I Ever Set Up 

On a phone call to correct a mistake, I got set up for a fall.

The other day I made a phone call about a product I had purchased. I was hoping to get some help for a mistake I had made in ordering, but boy did it ever turn bad!

I had ordered a portable coat rack for my church and, when it came, I realized it was not going to work well at all.

The coat rack holds a high volume of coats and if we lived in a southern climate it would have worked perfectly. But here in Canada, we would be using it mostly over the winter months and there is no way it would work.

Instead of a bar that you would put hangers on, it came with hooks – 120 hooks to be exact – in groups of three.

This was a completely foreign concept to me, and somehow I thought we would still be able to use hangers on this coat rack.

When it arrived, however, I realized pretty quickly that hangers wouldn’t work. So I made the call and got set up.

Setups are common, especially for jokes. Jokes usually involve a rule of three: You set up a joke with two things that get the audience thinking in one direction, and then you slip in a third line – the punch line – that takes them in a different direction than they were thinking.

… Like what one comedian put on his answering machine: “Sorry, I can’t come to the phone right now. I’m either speaking at a large conference, appearing on the Jimmy Fallon show, or I’m taking a nap. Please leave a message. I’ll call you back when I wake up.”

The third response throws a curve ball. And speaking of curve balls, baseball pitchers use a setup to get batters to strike out. A pitcher might throw two fastballs for strikes and then, for the third strike, throw an off-speed pitch like a change-up or slow curve to fool the batter.

This is exactly how I got set up. I made my phone call, talked to a receptionist, and told her my story. She very pleasantly said she would put me through to customer service.

The customer service person was also very friendly and you could tell she was there to help. But when she found out I was calling from Canada, she said, “I’m sorry. I will put you through to our Canadian office.”

A few seconds later, I got this guy on the phone who said in a gruff way, “What’s your issue?” Right away I could tell he didn’t want to help me at all.

I explained my mistake in ordering and he responded with, “I will have to check to see if they will take a return. It has to be in its original box, and you will have to pay a 15% restocking charge and make your own arrangements to ship it back.”

Did you see that? I got set up by two very pleasant people and then hit by the punch line from out of nowhere!

Here’s the thing: Life is often a setup. Things are going well, you expect more of the same, and then, the punch line, the curve ball and you never saw it coming. God is perfect for the setups in life. Just lean into Him to keep yourself from falling apart. He’ll get you through.

That’s Life!

Paul

Question: How do you normally deal with being set up? Leave your comments below.

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How To Prevent Making Multiple Mistakes

From time to time I repost an article I have written in the past. This one is from May 2014. With all the wet weather we’ve been having, I haven’t been out to the trails on my bike. I’m kind of itching to get out there. This post got me thinking of biking. 

Have you ever made a mistake that led to another mistake that led to, well, a complete breakdown? I had that experience last week.

Lily had gone to Ottawa for the day taking my car, the one with the bike rack. I wanted to go for a bike ride at the end of my day so I had to put my bike in the trunk of the other car.

That’s normally not a problem; you just take the front wheel off the bike and slide the bike in.  For some reason, this time it was a problem.

I spent about a half hour trying to get my wheel off, and in the process I lost two ball bearings from the axle assembly and never actually got the wheel off the bike.

It was a brutal failure; I couldn’t believe it. I’ve taken the front wheel off bikes dozens of times. But my new bike is a little different. No, it’s a lot different.

I would describe the differences but I would either hypnotize you in the process or put you to sleep – probably sleep would come first. Then you’d wake up and have an urge to bark at every bike you saw after that.

Taking the wheel off a bike with quick release should take about 30 seconds, at the most. I spent 30 minutes and never got it off. I could have used better lighting, but still.

I looked for videos on the internet to show me what to do. I examined the part and used an allen key/wrench to remove a part I should never have touched.

All the while, my neighbour, who works at the bike shop I go to, was right outside my garage cutting his grass. Did I ask him for help? Of course not; why would I do that? No, what I did was I took the axle apart and lost two very tiny ball bearings on my garage floor!

I never did go for that bike ride. Later that night I realized what I had done wrong. It should have taken me 15 seconds to get the wheel off, but it was too late now; I’d gone and lost some pieces.

So, here were my mistakes, if you’re counting . . .

I should have had better lighting and, along with that, I should have put on my reading glasses to get a better look at what I was doing.

I should have asked my neighbour for help. That was the dumbest thing I didn’t do. And I shouldn’t have taken apart the axle, especially standing in a garage.

I’ll tell you how the story turned out in my next blog.

Here’s the thing:  It is easy to make a mistake, but the smart thing is to correct that mistake before one mistake leads to another. The best thing we can do is look for someone who can help us. I know God is willing to help but He’s waiting to be invited. I also find that I will sometimes make more than one mistake before I ask Him for that help. So it’s what I don’t do that keeps me making mistakes . . . Seek God’s help first.

That’s Life!

Paul

Question: What do you do to keep from making multiple mistakes? I’d love to hear from you. Leave your comment below.

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Have You Made This Mistake In Completing A Project

Mistakes are common occurrences; I made a mistake the other day (oh, and I just made another one). Mistakes are the fuel of great discoveries, amazing breakthroughs, and huge successes.

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The key in making a mistake is to learn from it, use it to help point you in the right direction.

The other day, I looked out our back window and gazed at our back fence, where the lattice along the top of it had all been punched out the night before.

Back in the spring, one night some teens had walked by our property and punched a hole in our lattice . . . in 5 sections of it! It was rather disturbing. But when I went out to take a closer look, I was able to push the lattice back into place.

There were a few broken pieces, and it didn’t go back exactly like new, but it looked pretty good. So I left it. I figured I wasn’t going to fix it until school was out.

I didn’t want to immediately give those kids another target, and I didn’t want to give them the satisfaction that I had to fix it. In my mind, leaving the lattice sent the message that it really didn’t put me out.

Well summer came and went and I never got around to fixing my fence. Finally, the other day I knew it was time to replace the lattice because it got punched out again.

I couldn’t help being ticked off about having to do the work. I kind of wanted to get back at them.  You know, maybe booby trap the lattice, making it spring-loaded so if they punched it again, it would bounce right back in their faces. Or, maybe hide out and wait for them (maybe not). Or put a spy camera in my backyard to catch them.

I pictured them as angry teenagers, or maybe some tough karate kid who was showing off.

Then I started thinking back, trying to remember if I did stuff like that when I was a teen … and, yes, I did stupid things like that! I couldn’t think too poorly of them – they were much like me. I didn’t write myself off, so I shouldn’t write them off either.

I went to the store, found the lattice and purchased the five sheets I needed.

Back at the house, I gathered all my tools together, ladder, hammer, skill saw etc., and got to work. In one hour I had all five sections of lattice replaced. I stepped back and it looked good, and I thought, “Why didn’t I do this sooner? … like 5 months ago?!”

Not only does it look better to me and everyone else who walks by, but the new lattice is stronger, and it will be harder for someone to punch through again (they might need a green belt or something).

So far, I’ve been able to give my neighbour advice on fixing his lattice, there have been no more school dances – no punched in lattice … I’ll keep you posted.

Here’s the thing: When you have a question reading scripture, or from a sermon, or in a Bible Study, don’t put off seeking an answer to that question. Take time to dig deeper. Gather your tools: Bible, concordance, commentary, a book on the topic (most of these are available online).  You’ll resolve the issue, you will be stronger in your faith, and you’ll be able to help others.

That’s Life!

Paul

Question: What will it take for you to get working on that project or question that you have been putting off? Leave your comment below.

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Customer Service . . . I’d Like Some!

Customer service is a very important part of a business or any organization. In these days with social media, customer service is even more important. If someone is treated poorly and has lots of followers on Twitter and Facebook, a bad review of your product or organization could go viral quickly.

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So you would think companies would be mindful of listening to their customers, trying to understand them, instead of frustrating them to the point of outrage.

I found out that all depends on who you are dealing with. If you are talking to a customer service rep, they are on your side, trying to make it easy for you to get the result you are looking for.

However, if you are dealing with someone in, let’s say, the accounting department, they are more likely concerned that numbers match up in their books. They don’t care about your experience or how you feel. They feel good when they experience a ledger that looks neat and all balanced-like.

You might be able to see where this is going. That’s right, I had a customer service issue with our photocopier company at work and I was dealing with someone who really only cared about applying a credit to our account … a credit they should have sent to our old photocopier company to buy it out! I just finished writing a long letter to the company – maybe that should have been my blog today!

So, as I take an extra beta blocker this morning (just kidding) to keep my blood pressure in the earth’s atmosphere, I need to get a few things off my chest.

When dealing with a customer, listen to them. Hear not only their words but the emotion that’s behind the words. If you sense there is a frustration, don’t repeat what you have already done (and which failed) over and over again. It does NOT calm someone down!

When you have promised to take care of something for the customer and have not done so, don’t ask the customer to research and come up with a solution. Find a solution for them.

When a customer comes back to you with a solution, don’t tell the customer again what you have already done (and which failed). It doesn’t give the customer the sense that you are listening to them.

When you realize that the issue is something beyond you, don’t make the customer craft a letter to present their case to the people above your pay grade. YOU go to bat for them.

Finally when you realize that maybe, just maybe, your company dropped the ball (even a tiny bit), acknowledge it and tell the customer you are sorry, or they will feel you don’t care about your customers, and that might start something on Twitter or Facebook.

Here’s the thing: We often get upset with God’s customer service when He doesn’t answer us, or provide what we are looking for from Him, or even when we think “how could God let that happen”. But consider this … He is perfect and we aren’t. We’re the ones who have messed up and are in the wrong, yet He is still gracious, and patient and loving to us. Wow! That is great customer service.

That’s Life!

Paul

Question: What is your most frustrating customer service story? Leave your comment below.