I’m not so sure if companies like Rogers record phone conversations as they say they do.

For the last month I’ve been in conversations with Rogers Cell Network. They promised me something that now they have no intention of doing.

Rogers has been my cellphone company for 15 years, since they first started selling iPhones. Needless to say, I have history with them. 

Over the years I’ve never really had a reason to question whether to stay with them or go to another carrier. 

… Well, that is until now. 

I received a phone call from them in early September saying that I could upgrade my plan to a forever plan. It would cost me an extra $10 per month and it came with 50 gigs of data. 

I wasn’t that interested in the idea of paying more money and I certainly didn’t need 50 gigs of data. But I knew my wife Lily would need a plan in a month and maybe we could share the data.

I suggested that idea to the salesperson on the phone. She said that, yes, that could happen and the price she quoted me to add Lily was very reasonable. I just needed to call back at the end of the month when Lily was ready to bring her phone over. 

… Well, that didn’t happen.  

Even though every time I called Rogers they said each conversation was being recorded for training, safety and to verify my voice, the recordings were not used.  

Over the next month I phoned Rogers four times and each time I was told that I would receive a call within 24 to 48 hours to set the deal in motion. 

… It never happened; I never got a call.

Finally, on my last call, the person said there was no such rate as I was quoted and that the salesperson had not made notes of that offer to me.

I responded with, “Just listen to the recording.” But each person I spoke with said they had no access to the recordings. 

I thought that was rather convenient: tell someone something, don’t make a note about it and it’s like it never happened.

Rogers believed the salesperson’s notes, but not the verbal offer I described was made to me. 

Easy solution: just listen to the recording! If the offer was not on the recording, they could just say no. But if the recording revealed that an offer was made, then make good on the offer. After that, use the recording for training purposes so the salesperson doesn’t do that again. 

But Rogers just said they don’t have access to the recordings. 

I wonder if they really make recordings or just say they do. 

The crazy thing is, why would I agree to increase my monthly payment by $10 to get an absurd amount of data, when I only use a fraction of my present data? The only logical reason is that they offered me something that I could benefit from. 

My days with Rogers may be numbered. I don’t need the plan I have.

Maybe WE should start recording phone conversations with these companies!

Here’s the thing: God offers us a simple plan for life and eternity. We can have our sins forgiven, start a relationship with Him and spend eternity in heaven. Our part is to put our faith in Jesus Christ in a way that shows it’s true faith. We don’t have to wonder if God will make good on His promise. John 5:24 tells us that God will fulfill His part of the offer. Look it up and take God up on His plan.

That’s Life!

Paul

Question: Who can you trust to do what they say they will do? Leave your comments and questions below.

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